last time the wizard showed you, how to find the DSM log files on a client. Probably you have opened up one of these logs. And, especially when you set the overall log level for your environment to "debug", you might thought: "Jesus, there is so much stuff written in there, i have really NO idea where to find some kind of useful information".
Or, if you're a real smart guy and used the find function of your preferred editor, you might found already something related to the package you have searched for.
This time, the wizard of os will show you how to quickly find the information you're looking for, the next time. This is quite easy, because every installer log file follows the same convention. So, no matter if you look for installations, performed by the service installer (service log file; NISRV_xxx) or by the auto installer (auto installer log; NIAI_xxx), the log file is almost the same. And therefore also the method how to find informations in there.
Auto Install Job List
First, we open the log file and search for the expression " run #" (there is a space before run!).
The result should look like this:
The entry "Job:Policyinstance.XXXX <Package Name>" indicates the client has received the command to install that package. if the searched package is NOT in this list, then it either is already installed, or not assigned to the target computer.
SW Set Job List (Optional)
It can happen, that the searched package is a part of an SW Set. In this case, only the SW Set itself will be displayed in the Autoinstall Job list. To check, which packages the SW Set contains, search for the expression "SWSetJobList".
If there are SW Sets assigned, it could happen that you have to click "Find Next" until you see the correct Job list. If there is a SW Set, the result should look like this:
Starting Installation
Whe it has been confirmed that the searched package should be installed on the target computer, now the package execution section needs to be searched. Open the find window and search for the expression "---->" (It is important to use exactly those characters; 4 Dashes and 1 Right Arrow)
Usually there is more than one package to be installed. Skip forward using the "Find Next" button. After the "Starting Installatiaon" section always follows the "Installation complete" section. Then the "Starting Installation" section of the next package comes and so on...
Below the "Starting Installation" entry, all commands of the package script are listed. If there is any kind of error, it will be listed here.
If you follow this guide, your friendly wizard of OS will be very happy, because now you can tell him where exactly the problem is, instead of just telling him, you have a problem...
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